Hello and welcome to the David C. Cook FAQ page. Here we list some frequently asked questions. To get to a question either click on the question in the navigation pane to the left, or simply scroll down. If your question is not listed here email us at email@example.com or call us at 1-800-323- 7543.
Do I have to have an account with David C Cook to order from the website?
To place an order on the website you do not have to have an existing account with David C Cook. By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a “Bill me” account with David C. Cook, contact Customer Service at 1-800-323-7543 from 8:00 AM – 5:00 PM Mountain Time(GMT -7), Monday through Friday.
My church is tax exempt; how can I be sure I’m not charged tax?
If David C Cook has your tax exemption number on file, you are registered as a tax exempt customer. If you’d like your tax exempt number on file with your customer account, please call 1-800- 323-7543 for more information.
How do we change billing address information?
Your account information may be changed by emailing firstname.lastname@example.org
or calling 1-800-323- 7543 M-F, 7:00 – 5:00 Mountain Time (GMT – 7), with your account number and we will be glad to review your account addresses with you.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, or check by mail. You can also bill your church or organization if you have a current account. Call 1- 800-323-7543 for more information.
Where do I send my payment?
David C Cook
P.O. Box 36690
Colorado Springs, CO 80936-3669
What are my shipping options?
Use the shipping rates listed in this chart. When you’re ready to check out in the online store, you will have the opportunity to select a shipping option. Totals will be adjusted accordingly.
How fast can you ship my order?
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.
Is my information secure?
Absolutely. David C Cook employs the latest in internet security and electronic commerce security.
How do I get off your mailing list?
Simply email us at email@example.com
or call us at 1-800-323- 7543 and we will be glad to remove you from our mailing list.
What is the deadline to return Sunday school curriculum each quarter?
Curriculum, as well as many other products, must be returned within 30 days of the invoice date. For additional information or questions, please contact us at 1-800-323-7543.
How does David C Cook handle returns?
We want you to be 100% satisfied with your purchase from David C Cook. If your purchase does not meet your ministry needs and expectations, please return it within 30 days for an exchange or 100% refund of the purchase price. This does include shipping and handling charges. Please use the return form on the back of the packing slip that was included with your order. If you do not have a packing slip please include a note with your name and your account number.
Damaged, Defective, or Missing Items
If your order is received damaged, defective, missing items, or is not as you requested, please call our Customer Care Team at 1-800-743-2514 prior to returning your items and we will send you a replacement or credit your account without delay.
Your Complete satisfaction is our number one goal. Any Item you are not satisfied with, if returned within 30 days of receipt and in resalable condition, will be issued an exchange or refund (cost of merchandise only).
- Repack the items securely
- Please use the return form on the back of the packing slip that was included with your order and enclose in package. Don’t have your packing slip? Download a printable returns form here: http://static.davidccook.com/legal/Mercha ndiseReturn Form.pdf
- Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. Please retain your tracking number. (No COD’s will be accepted)
- Videos, CDs, DVDs, or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement of the same item.
- Shipping and handling charges are not refundable
What address should I send returns to?
David C. Cook
850 N Grove
Elgin, IL 60120
Where do I find the ISBN/UPC?
If you’ve purchased a product, generally, the ISBN/UPC is on the back cover of your resource by the bar code.
What is your Mission Statement?
Our Mission Statement is: “To equip the Church with Christ-centered resources for making and teaching disciples who obediently transform today’s generations.” Key distinctives of each of our curriculum lines can be found by going to the specific line you are interested in viewing.
I’d like to give my two cents about new resources for David C Cook. How do I do that?
We’re always looking for feedback. You can email us with your product improvement ideas by going to Feedback
and entering your suggestions.
I have a manuscript for a book I wrote, and I’d like to submit it. How do I do that?
David C Cook is not accepting unsolicited proposals or manuscripts at this time. We will, however, consider proposals submitted through literary agents, as well as proposals submitted in response to select invitations extended at writers’ conferences. Any unsolicited manuscripts and proposals sent directly to David C Cook will be returned to the sender without review.
David C Cook is not accepting unsolicited proposals or manuscripts at this time for curriculum products.