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David C. Cook FAQsHello and welcome to the David C. Cook FAQ page. Here we list some frequently asked questions. To get to a question either click on the question in the navigation pane to the left, or simply scroll down. If your question is not listed here email us at feedback@davidccook.com or call us at 1-800-323-7543. To place an order on the website you do not have to have an existing account with David C Cook. By ordering online you will establish an account by providing the required information and using a credit card to place your order. To set up a "Bill me" account with David C. Cook, contact Customer Service at 1-800-323-7543 from 8:00 AM - 5:00 PM Mountain Time(GMT -7), Monday through Friday.
If David C Cook has your tax exemption number on file, you are registered as a tax exempt custormer. If you'd like your tax exempt number on file with your customer account, please call 1-800-323-7543 for more information.
Your account information may be changed by emailing feedback@davidccook.com or calling 1-800-323-7543 M-F, 7:00 - 5:00 Mountain Time (GMT - 7), with your account number and we will be glad to review your account addresses with you.
We accept Visa, Mastercard, Discover, or check by mail. You can also bill your church or organization if you have a current account. Call 1-800-323-7543 for more information.
David C Cook
P.O. Box 36690 Colorado Springs, CO 80936-3669 Use the shipping rates listed in this chart. When you're ready to check out in the online store, you will have the opportunity to select a shipping option. Totals will be adjusted accordingly.
Generally, all orders are processed and shipped within 48 hours, providing inventory is available and all order information is accurate and complete. We ship via FedEx so a complete shipping address is needed for delivery.
Absolutely. David C Cook employs the latest in internet security and electronic commerce security.
David C Cook takes your privacy very seriously. Our policy is designed to make your privacy priority while keeping you in touch with David C Cook as your trusted partner in ministry. For more information visit: http://www.davidccook.com/About/about/index.cfm?N=7,167,6,1
Simply email us at feedback@davidccook.com or call us at 1-800-323-7543 and we will be glad to remove you from our mailing list.
Curriculum, as well as many other products, must be returned within 30 days of the invoice date. For additional information or questions, please contact us at 1-800-323-7543.
David C. Cook
Attn: Returns 850 N Grove Elgin, IL 60120 If you've purchased a product, generally, the ISBN/UPC is on the back cover of your resource by the bar code.
Our Mission Statement is: "To equip the Church with Christ-centered resources for making and teaching disciples who obediently transform today's generations." Key distinctives of each of our curriculum lines can be found by going to the specific line you are interested in viewing.
We're always looking for feedback. You can email us with your product improvement ideas by going to Feedback and entering your suggestions.
BooksDavid C Cook is not accepting unsolicited proposals or manuscripts at this time. We will, however, consider proposals submitted through literary agents, as well as proposals submitted in response to select invitations extended at writers' conferences. Any unsolicited manuscripts and proposals sent directly to David C Cook will be returned to the sender without review. CurriculumDavid C Cook is not accepting unsolicited proposals or manuscripts at this time for curriculum products. |
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ABOUT DAVID C COOK
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