Hello and welcome
to the David C. Cook FAQ page. Here we list some
frequently asked questions. To get to a question either
click on the question in the navigation pane to the left,
or simply scroll down. If your question is not listed here
email us at
firstname.lastname@example.org or call us at 1-800-323-
I have to have an account with David C Cook to order
from the website?
To place an order
website you do not have to have an existing account
with David C Cook. By ordering online you will establish
an account by providing the required information and
using a credit card to place your order. To set up a
"Bill me" account with David C. Cook,
contact Customer Service at 1-800-323-7543 from 8:00
AM - 5:00 PM Mountain Time(GMT -7), Monday
church is tax exempt; how can I be sure I'm not charged
If David C Cook has your
exemption number on file, you are registered as a tax
exempt customer. If you'd like your tax exempt number
on file with your customer account, please call 1-800-
323-7543 for more information.
we change billing address information?
Your account information
be changed by emailing
or calling 1-800-323-
7543 M-F, 7:00 -
5:00 Mountain Time (GMT - 7), with your account
number and we will be glad to review your account
addresses with you.
forms of payment do you accept?
We accept Visa,
Discover, or check by mail. You can also bill your church
or organization if you have a current account. Call 1-
800-323-7543 for more information.
do I send my payment?
David C Cook
P.O. Box 36690
Colorado Springs, CO 80936-3669
are my shipping options?
Use the shipping rates
this chart. When you're ready to check out in the online
store, you will have the opportunity to select a shipping
option. Totals will be adjusted accordingly.
can you ship my order?
Generally, all orders are
processed and shipped within 48 hours, providing
inventory is available and all order information is
accurate and complete. We ship via FedEx so a
complete shipping address is needed for delivery.
Absolutely. David C Cook
employs the latest in internet security and electronic
David C Cook takes your
privacy very seriously. Our policy is designed to make
your privacy priority while keeping you in touch with
David C Cook as your trusted partner in ministry. For
do I get off your mailing list?
Simply email us at
or call us at 1-800-323-
7543 and we
will be glad to remove you from our mailing list.
the deadline to return Sunday school curriculum each
Curriculum, as well as
other products, must be returned within 30 days of the
invoice date. For additional information or questions,
please contact us at 1-800-323-7543.
How does David C Cook
We want you to be 100% satisfied with your
purchase from David C Cook. If your purchase does not
ministry needs and expectations, please return it within 30 days
for an exchange or 100% refund of the purchase
does include shipping and handling
charges. Please use the return form on the back of the
packing slip that was included with your order. If you do
not have a
packing slip please include a note with
your name and your account number.
Damaged, Defective, or Missing
If your order is received damaged, defective,
missing items, or is not as you requested, please call our
Care Team at 1-800-743-2514 prior to
returning your items and we will send you a
replacement or credit your account without delay.
Your Complete satisfaction is our number one
goal. Any Item you are not satisfied with, if returned
within 30 days of
receipt and in resalable condition, will
be issued an exchange or refund (cost of merchandise
- Repack the items securely
- Please use the return form on the back of
the packing slip that was included with your order and
package. Don't have your packing slip?
Download a printable returns form here: http://static.davidccook.com/legal/Mercha
- Ship prepaid via USPS with Delivery
Confirmation, FedEx Ground, or UPS. Please retain
number. (No COD's will be accepted)
- Videos, CDs, DVDs, or other media may
only be returned for refunds if UNOPENED. If opened,
they may be
returned only for replacement of the same
- Shipping and handling charges are not
address should I send returns to?
David C. Cook
850 N Grove
Elgin, IL 60120
do I find the ISBN/UPC?
If you've purchased a
generally, the ISBN/UPC is on the back cover of your
resource by the bar code.
your Mission Statement?
Our Mission Statement is:
"To equip the Church with Christ-centered
resources for making and teaching disciples who
obediently transform today's generations." Key
distinctives of each of our curriculum lines can be found
by going to the specific line you are interested in
to give my two cents about new resources for David C
Cook. How do I do that?
We're always looking for
feedback. You can email us with your product
improvement ideas by going to
and entering your suggestions.
a manuscript for a book I wrote, and I'd like to submit it.
How do I do that?
David C Cook is not accepting unsolicited
proposals or manuscripts at this time. We will, however,
consider proposals submitted through literary agents, as
well as proposals submitted in response to select
invitations extended at writers' conferences. Any
unsolicited manuscripts and proposals sent directly to
David C Cook will be returned to the sender without
David C Cook is not accepting unsolicited
proposals or manuscripts at this time for curriculum